Careers at Windsor Circle

Windsor Circle is a Durham based venture-backed start-up powering the world's leading marketing automation software, helping eCommerce retailers of all sizes keep their customers through segmented, personalized, and data-driven outbound marketing.

Why we want you on the Windsor Circle team

You are passionate, energetic and adaptable. You think on your feet and think for yourself. You are articulate, and communicate well to prospects, clients, partners, and the Windsor Circle team. You are willing to create something that doesn't exist, instead of complaining that it hasn't been built yet. You are competitive, positive and enthusiastic. You value automation. You’re willing to step back along each step of the marketing and sales process and ask, “Can this be automated? Can we think of a creative way to solve this with software?”. You are entrepreneurial and you love to experiment. You can think broadly to plan and implement a long-term strategy and are willing to roll up your sleeves and dive in head-first.

Sound like you? Check out our current open positions!

Why you want to work at Windsor Circle

The marketing technology revolution is happening right before our eyes, and the team at Windsor Circle isn't just talking about it, we're blazing the trail every day. We're insatiable content creators with a burning love for data, a powerhouse team of lead generators and thought-leaders. Our software provides world-class data science and customer analytics methodologies and is designed to help online retailers and eCommerce businesses get more from their existing customers.

We’re a well-funded, venture-backed technology company leveraging the most cutting edge marketing tools, moving fast and producing industry-leading results.  A spirit of entrepreneurial zeal pervades our exciting office in the center of downtown Durham’s start-up ecosystem at American Underground’s Main St Campus, a Google Tech Hub.

Windsor Circle provides the leading SaaS marketing automation platform for eCommerce retailers to drive customer loyalty, retention, and revenue through their email marketing campaigns. We integrate a growing range of eCommerce, CRM, and other data sources directly with our clients' marketing software to help businesses deliver targeted, personalized, and automated messages.

Our software powers retention marketing automation for hundreds of merchants, including over two dozen Internet Retailer Top 1000 companies, and we’re excited to work with leading e-commerce companies, including SurfStitch, CaseMate, CafePress Services, CoffeeForLess, and NPR as well as retailers in Europe, Australia, Latin America and Asia. 

Windsor Circle is a frequent recipient of awards and recognition for business growth & leadership, innovative marketing automation technology and outstanding customer service.

Highlights

  • Leading provider of Marketing Automation solutions
  • Rapidly growing start-up founded in 2011
  • Broad range of clients across 200+ brands
  • Venture backed by IDEA Fund Partners, Comcast Ventures, Origin Ventures, Triangle Angel Partners
  • Growing diverse employee base

Amazing benefits

  • Competitive compensation
  • Stock options in high growth company
  • Best-in-class health insurance plan (individual employee costs fully paid by company)
  • Pre-funded Health Savings Account
  • 6 weeks fully paid maternity leave (no PTO use required!)
  • Reimbursements for vision and other wellness products
  • Wellness Wednesdays (massage and more!)
  • Paid gym membership
  • Generous PTO plus 10 days of paid holidays
  • Flexible work policy
  • Free beverages, snacks, and green pants!
  • Free parking downtown
  • Paid volunteer time
  • Team sports participation
  • A fun, hard working culture flush with personal and professional rewards

Windsor Circle's Team is Awesome!

Some of the Windsor Circle team in front of the Durham Bull, with a solar, pedal powered vehicle we gave away at a recent digital marketing trade show.  Note the green pants, our signature trade-show color.


Current Open Positions

Updated October 28th, 2014

Client Success

Human Resources - Contract

Marketing

Product

Sales

Future Hires


Recruiting Manager

Updated: October 16th, 2014
Reports to: Director of Finance

Job Description

This position will interface with each member of the management team to help source candidates, screen applicants, promote Windsor Circle values, and onboard new employees. This position will also work with candidates to move them efficiently through the selection process and act as the primary point of contact for applicants. The position will be on a contract basis initially with the potential to become full-time.

Responsibilities

  • Manage full cycle recruiting process with a focus on a variety of functions
  • Partner with hiring managers to understand hiring needs and help develop job descriptions and sourcing strategies
  • Screen, interview, and assess candidates for interest, skills & background fit
  • Apply creative sourcing tactics and look for new ways to network with top talent
  • Guide candidates through the recruiting process in a timely and effective manner, with frequent touch points and excellent follow through
  • Drive the internal recruiting process through the applicant tracking system and associated documents
  • Plan events and identify opportunities to network, meet new candidates and build the Windsor Circle brand

Requirements

  • College Degree with strong communication skills, both written and verbal
  • 5+ years’ experience in a firm or corporate recruiting environment as a recruiter with a history of results
  • Experience working with high-growth technology companies and hiring software engineers and technical positions
  • Technically savvy to find qualified candidates through advanced research techniques, including social media, Internet sourcing and staffing tool
  • Solid track record of sourcing and recruiting candidates of all levels
  • Must be a self-starter with the ability to work independently and in a team environment
  • Prefer local applicants - no relocation package offered

Desired Skills and Experience

Experience in a start-up or small business environment.

Physical Demands

  • May occasionally lift up to 5 lbs
  • Frequently sitting at desk

Contact Info:

Hiring Manager: Tim DeBone, Director of Finance. E-mail contact: jobs (at) windsorcircle.com


Client Success Manager

Updated: August 12th, 2014

Your Mission

Help clients with retention automation strategies and implementations. Innovate the processes involved in order to make a better experience for the client and to create internal operational efficiencies.

Job Description

You will be helping clients to use the Windsor Circle product line. Your goal is to make sure that clients understand not only how to use the products, but how to leverage them to create retention automation processes that help them keep their customers.

Responsibilities

  • Educate new clients on how to interact with Windsor Circle products
  • Provide Strategy to clients in order to help them earn a good ROI
    retaining their customers.
  • Maintain consistent client touches.

Desired Skills and Experience

  • Experience in digital marketing.
  • Experience working directly with clients in a support role.
  • Can troubleshoot light technical issues.
  • Experience using Salesforce.
  • Experience in a start-up or small business environment.
  • Proven ability to build rapport with clients, partners, and co-workers.

Contact Info:

Hiring Manager: Scot Catlin, Client Success Manager and co-founder. E-mail contact: jobs (at) windsorcircle.com


Partner Marketing Coordinator

Updated October 25th, 2014

Your Mission

With partners ranging from Magento and Demandware to MailChimp and ExactTarget, we are constantly bringing the value of our retention automation platform into new ecosystems and marketplaces.  We're looking for a talented communicator, marketer & project manager to help us unlock more value from our partner ecosystem.

Job description

Your role will be to manage an ever-growing array of partner listings, marketing calendars, content deployments, relationships, and sponsorship entitlements to ensure that Windsor Circle stands out prominently in these channels.  You will be responsible for the day to day implementation and tracking of partner marketing programs, including hosted webinars, partner listing pages, paid advertising and more.

About You
With every marketing channel you touch, you will be experimental in your approach. What are we trying to learn? How will we measure success? How quickly can we get our answers?

  • You are entrepreneurial and you love to experiment. You can think broadly to plan and implement a long-term strategy and are willing to roll up your sleeves and dive in head-first. You are creative, persistent, and obsessed with metrics.
  • You are obsessively organized. You can manage a calendar and task list which may have hundreds of individual items, and effectively prioritize and schedule them for maximum impact.
  • You know how to build and maintain multiple relationships with many stakeholders to ensure that you are the first to know about new partner opportunities, and unlock hidden value from this channel.
  • Most importantly, you’re excited about building the future of marketing. One where businesses communicate in meaningful ways to each unique customer. One where batch-and-blast email marketing is a thing of the past.

Responsibilities

  • Build and maintain relationships with key stakeholders in our partner ecosystem
  • Produce and deploy content and marketing programs to enhance our partner ecosystem
  • Develop, track and report on key performance indicators and metrics
  • Provide ongoing analysis of partner opportunities, market dynamics, and strategic interests
  • Manage launch of new partnerships through a variety of marketing and relationship channels
  • Upgrade partner marketing content as new features and messaging are developed
  • Secure outsized opportunities for Windsor Circle via co-marketing, webinars, PR, blog articles, and more
  • Help ensure that partners become champions of Windsor Circle by provisioning sales trainings, team demos, etc.
  • Inform budget for partner-related sponsorships, conferences, and marketing entitlements

Desired Skills and Experience

  • Management and execution of multiple digital marketing campaigns.
  • You MUST have excellent business and marketing writing skills.
  • Basic graphic (photoshop, powerpoint, indesign) and web design (html).
  • Online event promotion and preparation (webinars, etc).
  • Marketing analytics.
  • Marketing automation.
  • Lead generation.
  • Trade show and conference exhibiting.
  • Brand strategy.
  • This position will be based in downtown Durham.
  • Experience using twitter, facebook, linkedin, website CMS, webinars, and screencast software.
  • Experience with SaaS software (Salesforce, Hubspot) a plus.
  • eCommerce or Email Marketing industry knowledge a plus.

Contact Info:

Please send your resume, salary requirements, and examples of your marketing work to Andrew Pearson, VP of Marketing: Andrew (at) WindsorCircle.com


Inbound Marketing Associate

Updated October 25th, 2014

Your Mission

Help us expand Windsor Circle's marketing funnel to include a growing number of inbound leads.

Job description

By this we mean prospects who find out about us via web search, content download, social media, marketing events, and other campaigns. You will help grow and manage elements of this funnel, using advanced marketing software and analytics to optimize our efforts.

Responsibilities

  • Develop content for blog, website, email marketing, and more
  • Create and optimize landing pages for content download
  • Optimize web content for high search engine ranking
  • Manage twitter, facebook, and linkedin social media campaigns
  • Track and report on engagement
  • Assist Marketing Coordinators with campaign planning, management, and implementation
  • Create materials for conferences, trade shows, and other events

Desired Skills and Experience

  • Marketing coursework or prior marketing career experience
  • Excellent writing, grammar, proofing, and editing skills
  • An eye for design
  • Fluency with Microsoft Office products
  • Fluency with social media tools
  • Experience with Google Analytics & Adwords a plus
  • Experience with email marketing or marketing automation software a plus
  • Familiarity with Adobe software (photoshop, illustrator, etc) a plus

Contact info:

Please send your resume, salary requirements, and examples of your marketing work to Andrew Pearson, VP of Marketing: Andrew (at) WindsorCircle.com


Marketing Associate & CRM Manager

Updated October 25th, 2014

Your Mission

With nearly 20% growth per year, the eCommerce industry has been expanding rapidly, with new businesses entering the world of digital retail every day.  Help us expand Windsor Circle's outbound marketing funnel by identifying and tracking the companies, contacts, and partners who make up this ecosystem.

Job description

You’ll be tasked with expanding our prospecting database, managing our list building processes, ensuring clean and updated data, and building prospecting strategies, lists, and reports to enable our Sales team to effectively reach out via phone and email.

Responsibilities

  • Develop sources of new prospects
  • Manage list building, purchase, and acquisition
  • Clean, augment, and de-duplicate contact lists
  • Manage import/export processes to develop prospecting lists
  • Maintain Salesforce.com CRM
  • Analyze and report on CRM metrics, lead scores, and sales pipeline
  • Assist Marketing Coordinators with outbound marketing strategies
  • Create content used for prospecting

Desired Skills and Experience

  • Marketing coursework or prior marketing career experience
  • Statistics or data-analysis background
  • A true love of data, lists, and analytics
  • Excellent writing, grammar, proofing, and editing skills
  • Mastery of Microsoft Excel
  • Fluency with Salesforce.com
  • Experience with Google Analytics & Adwords a plus
  • Experience with email marketing or marketing automation software a plus

Contact Info:

Please send your resume, salary requirements, and examples of your marketing work to Andrew Pearson, VP of Marketing: Andrew (at) WindsorCircle.com


Event Marketing Coordinator

Updated October 28th, 2014

Your Mission

We're looking for a talented communicator, marketer & project manager to help us expand our event capabilities and impact!  Windsor Circle sponsors and exhibits at dozens of conferences and trade shows a year, and hosts additional events, both in-person and virtual, to connect with and engage our audience.

Job description

Windsor Circle is hiring a Marketing Events Coordinator to plan and manage events and activities.  For each event, you will be responsible for planning, scheduling, logistics, sponsorships, budgeting, resource allocation, contract signing, team preparation, collateral management, speaker identification and prep, and more.

About You:

  • You are entrepreneurial and you love to experiment. You can think broadly to plan and implement a long-term strategy and are willing to roll up your sleeves and dive in head-first. You are creative, persistent, and obsessed with metrics.
  • You are obsessively organized. You can manage a calendar and task list which may have hundreds of individual items, and effectively prioritize and schedule them for maximum impact.
  • You know how to manage multiple schedules at once – some events that are months away but have deadlines now, concurrent with other events that are just around the corner.

Desired Skills and Experience

  • Management and execution of multiple events of varying sizes
  • Exhibiting at with conferences and trade shows
  • Planning live events
  • Planning virtual events
  • Travel and logistics management
  • Contract negotiation & budgeting
  • Excellent oral and written communication skills
  • Public speaking and presentation skills
  • Experience with SaaS software (Salesforce, Hubspot) a plus.
  • eCommerce or Email Marketing industry knowledge a plus.

Contact Info:

Please send your resume, salary requirements, and examples of your marketing work to Andrew Pearson, VP of Marketing: Andrew (at) WindsorCircle.com


Graphic Designer

Updated October 28th, 2014

Your Mission

Windsor Circle is seeking an experienced, creative, talented and motivated Graphic Designer to join our growing team. 

Job description

As part of the Marketing team, the Designer will work closely with internal clients to design and produce various digital and print projects. The ideal candidate will have a demonstrated talent and passion for great design, experience in digital and print, and be an efficient producer of quality work.

Responsibilities

  • Design and update printed materials such as signage, product collateral, advertisements, postcards, guides and event materials.
  • Design digital assets such as banners, presentations, infographics and HTML emails and pages
  • Manage the production of printed materials with various vendors
  • Work with representatives from marketing and other departments to collaboratively deliver projects within deadlines
  • Provide artistic guidance as part of a collaborative team

Desired Skills and Experience

  • Bachelor’s Degree in Graphic Design or equivalent professional experience
  • 4+ years of professional design experience
  • Superior knowledge of Adobe Creative Suite, including InDesign, Illustrator and Photoshop.
  • Superior knowledge of Microsoft Office, including Powerpoint, Word & Excel.
  • Advanced knowledge of file preparation for printing
  • Advanced knowledge of typography, typesetting and color correction
  • Solid knowledge about optimizing printed materials for electronic distribution
  • Must be very detail-oriented, highly organized and have professional experience collaborating in a team environment
  • Flexible, self-motivated and likes to laugh
  • Strong ability to multi-task, prioritize and incorporate feedback creatively. Must be able to meet or beat deadlines.
  • Excellent communication and organization skills
  • Strong knowledge of HTML email design trends and technical limitations
  • Experience coding HTML emails (not web development)

Contact Info:

Please send your resume, salary requirements, and examples of your marketing work to Andrew Pearson, VP of Marketing, Andrew (at) WindsorCircle.com

NOTE:  Must submit portfolio link and/or work samples (pdf) with resume


Sales Development Representative

Updated October 25th, 2014

Your Mission

The Sales Development Representative (SDR) has one goal: schedule Introductory Calls for Sales Associates. You accomplish this by following proven processes to prospect into business accounts. 

Job Description

You will be selling marketing software to eCommerce marketers at medium and large online retailers. These marketers are smart, busy and constantly getting pitched new products. It's your job to ring clear through the noise and deliver a clear, compelling value proposition. You’ll learn how to identify and research lists of companies to target, and how to develop email and telephone campaigns to generate new business opportunities. This position has advancement potential within the sales organization.  It's all inside sales, with excellent mentoring from two tenured and experienced sales executives that have successfully sold in this industry for many years.

Responsibilities

The SDR will schedule Introductory Calls for Sales Associates through prospecting efforts. In doing so, you will:

  • Cold call for new business - 75/day minimum
  • Manage the process and strategy for following up with leads generated through paid content distribution
  • Create and identify pain for retail marketers
  • Strategize with Sales Associates and the Marketing team
  • Leverage Salesforce.com to build and maintain a pipeline of interested prospects
  • Invent new and creative methods for successfully scheduling Introductory Calls

Desired Skills and Experience

  • Personality: fearless, strongly self-motivated, driven, goal oriented, methodical, tenacious, creative, and can effectively interact with a team. 
  • 0 - 12 months of experience selling anything
  • Desire to sell SaaS and marketing software
  • College degree required

Additional Compensation Benefits

  • Competitive compensation
  • Bonuses for exceeding quota 

Contact Info:

Hiring Manager: Brad, VP of Sales and co-founder. E-mail contact: jobs (at) windsorcircle.com


Account Manager - Existing Clients

Updated October 25th, 2014

Your Mission

Windsor Circle is looking for a self-starting, responsible, mature, highly-motivated renewal sales Account Manager who can work well with a team of Sales Associates and Client Success Associates to ensure the satisfaction of our existing customer base and secure their subscriptions through upgrades and contract renewals. 

Job Description

The Windsor Circle Account Manager will own the business relationship with the client. You'll seek to understand client goals, and work with the Client Success team to implement marketing strategies to meet these goals and generate a high ROI. You will also work with client executives to help them understand the ROI they are generating from Windsor Circle. With this data in hand, you will successfully renew clients and identify opportunities to upgrade clients into additional Windsor Circle products.

You will be the first Account Manager in Windsor Circle's history, so come in ready to define processes, set KPI's, listen (a lot), and take initiative. You will have a very clear goal, but not a very clear process for achieving that goal. It's on you to create it. If that sounds like fun to you, then we may have just found our first Account Manager!

Responsibilities

  • Identify and convert add-on opportunities into new business
  • Meet or exceed customer renewal revenue quota
  • Establish and maintain strong business relationships at the Executive level
  • Contact customers via phone and email to assess customer satisfaction
  • Proactively identify customer issues and work with the larger Windsor Circle team to resolve them

Desired Skills and Experience

  • Must be organized, detail and process oriented
  • Must be a self-starter with the ability to work independently and in a team environment
  • Ability to manage multiple tasks and use good judgment in resolving difficult issues
  • 2+ years of B2B sales experience, including both outbound prospecting and closing deals
  • Experience selling SaaS and marketing software
  • eCommerce or Email Marketing knowledge a plus

Additional Compensation Benefits

  • Variable compensation plan
  • Bonuses for exceeding quota 

Contact Info:

Hiring Manager: Brad, VP of Sales and co-founder. E-mail contact: jobs (at) windsorcircle.com


Digital Marketing Internships

Updated October 25th, 2014

Your Mission

We are seeking interns who possess exceptional creativity and work ethic, are passionate about all things digital marketing, and are confident in writing, project management, and analysis.

Job Description

Interns will work on projects including

  • Engage with clients to ID success stories and case studies (windsorcircle.com/results)
  • Generate content for our website
  • Create and test online advertising and re-targeting campaigns
  • Research and draft white papers
  • Produce concepts and content for our webinars
  • Create landing pages and dynamic content

If you prove yourself a star, we’ll provide a stipend and take you to one of the large and exciting ecommerce or digital marketing conferences we will be exhibiting at in 2015. You'll get hands-on training by an team of pros.

We're seeking both semester (or 2-mod) long undergrad, MBA, or entrepreneurial interns starting in January or September.  We are also seeking Summer Interns starting in May.

Tips on Applying
You're applying for a marketing role... so market to me!  Please show us your creativity, drive, communication skills, and persuasiveness using whatever medium(s) you think will showcase your skills best.

Contact Info:

Hiring Manager: Andrew Pearson, VP of Marketing. E-mail contact: Andrew (at) WindsorCircle.com


Email Marketing Designer

Updated October 25th, 2014

Job Description

You will be helping new and long standing clients implement and create emails that they will be using in their marketing, this will include creating emails from scratch and tweaking emails based on a client's brand specifications, etc. As part of this role you will also assist the Windsor Circle marketing department on an ad-hoc basis with marketing emails, collateral, website content, and more.

Responsibilities

  • Create marketing email templates & graphic design for our online retail clients. Check out examples here.
  • Work directly with client to implement and trigger emails in the client's email marketing platform based on Windsor Circle data & criteria
  • Help Windsor Circle's Marketing Department to assist with marketing emails, collateral, website content and design.
  • Be part of a work-hard play-hard culture which embraces personal and professional development, innovation, creativity, and community engagement.

Desired Skills and Experience

  • Bachelor degree in Graphic Design, interactive design, multimedia, marketing, fine arts, advertising, or related discipline
  • Experience designing and setting up campaigns in email marketing platforms, especially MailChimp
  • Strong written and verbal communication skills
  • Ability to prioritize and manage multiple projects concurrently
  • Strong knowledge of email client/browser compatibility and Email/Web standards
  • Strong knowledge of HTML
  • Ability to retouch/recolor photos
  • Ability to slice PSD files and code into HTML email
  • Understanding of typography and page layout

Wow us with

  • 2 years experience in graphic design
  • Project management
  • Copywriting
  • Website development
  • eCommerce/online retail industry experience

Application Process

Email us

  • Your resume and brief introduction
  • A link or zip file with at least 5 design and 5 writing portfolio examples (email marketing or other digital media are preferred)
  • Your earliest and desired start date
  • Your desired salary range

Contact Info:

Hiring Manager: Scot Catlin, Client Success Manager and co-founder. E-mail contact: jobs (at) windsorcircle.com


Front End Web Developer

Updated October 25th, 2014

Your Mission

We are looking for a front end web developer to join our team as we unlock the data throughout the e-commerce space for marketing and analytics.

Job Description

You will be working on our world class Email Marketing Automation Platform. Our web application stack includes Backbone, jQuery, LESS, and Marionette.js, built on top of AWS using Python's Pyramid web framework.  This is an exciting opportunity to get in on the ground floor with salary and stock options while working with cutting edge technology.  Telecommuting is available 1-2 days/wk with the rest of your time spent in our awesome downtown Durham office.

Requirements

  • Javascript - especially jQuery and Backbone
  • HTML5 and CSS3
  • Understanding of Javascript MVC patterns
  • Web browser compatibility testing
  • Experience creating dynamic interactive web apps
  • Experience working with JSON data
  • Linux/Unix development experience

Wow us with

  • Javascript - any of the modern technologies like Marionette, D3, Handlebars, RequireJS, gulpJS, Angular, Knockout, React, Coffeescript, etc.
  • LESS
  • UX design experience
  • Python and Python Web frameworks such Pyramid, Django, web2py, etc.
  • Postgresql or MySQL
  • Git experience
  • Experience working in the cloud (e.g. Amazon EC2)
  • Web services experience (RESTful and/or SOAP)
  • Photoshop

Contact Info:

Hiring Manager: Chris Humphres. E-mail contact: jobs (at) windsorcircle.com


Software Developer

Updated October 25th, 2014

Your Mission

We are looking for an entry level python software developer to join our funded startup to help us build and expand our industry leading Email Marketing Automation Platform

Job Description

This is an exciting opportunity to get in on the ground floor with salary and stock options while working with cutting edge technology. Join our team and you will be using python to build the interconnect to many SaaS data stores in the e-commerce marketplace. These are primarily SOAP and REST based APIs. You will also use Python and a relational database to store and transform the data for marketing purposes. Finally, you will help build our own RESTful API supporting JSON and XML data exchange for integration with our partner network.Telecommuting is available 1-2 days/wk with the rest of your time spent in our awesome downtown Durham office.

Requirements

  • Python (or 2+ years of C/C++ or Ruby and a willingness to learn Python)
  • Web services experience (RESTful and/or SOAP)
  • JSON/XML
  • Linux/Unix development experience
  • Eligibility to work in the U.S. without sponsorship

Wow us with

  • Python Web frameworks such Pyramid, Django, web2py, etc.
  • PHP
  • C/C++
  • Postgresql or MySQL
  • Git experience
  • Experience developing in the cloud (e.g. Amazon EC2)

Contact Info:

Hiring Manager: Chris Humphres. E-mail contact: jobs (at) windsorcircle.com


Product Manager

Updated October 25th, 2014

Your Mission

We are looking for a star player to work directly with the executive team to own and develop the vision for our Retention Automation Platform.  This is an opportunity to join a fast moving, venture-backed team and deeply contribute to the creation of a powerful platform for helping turn big data into actionable intelligence.

Job Description

In this vital product management function, you will direct requirements for converting our 9 Pillars of Retention Automation framework into products and services that will deploy across a variety of media -  mobile, web, social, display, email & direct marketing. We measure the specific ROI of our programs with our customers, so a strong business sense and a bias towards using data to make money for our clients is an absolute requirement.  

The ideal candidate will be driven, creative & work successfully with other disciplines across the company.  

Responsibilities

  • Comprehending & becoming the vital customer advocate representing the key daily workflows undertaken by online marketers - across multiple channels - as they seek to retain their customers and help them buy more.
  • Evaluate competitors, the marketplace, prospects, non-customers & customers to ascertain the right features to bring to market along with overall feature prioritization.
  • Collecting detailed requirements from field persons, customers, partners & the overall market landscape.
  • Designing & supervising the evolution of multiple marketing automation components.
  • Cooperating with our Client Success team to develop best-in-class user interfaces for your features that ensure high usage and engagement.
  • Functioning closely with engineering team to develop features that make users more productive & effective.
  • Guaranteeing that all associated groups across the company are completely trained to support, market, sell & manage your solutions.
  • Managing the resolution of problems & risks associated with your feature set, once they are live.

Requirements

  • Proven history of a minimum of 5 years of product management experience including solid feature design skills.
  • Comprehensive understanding of digital online marketing & these core areas - customer acquisition and retention solutions, web analytics, site optimization, email marketing, targeting & data analytics.
  • Understanding the vital daily workflows undertaken by online marketers & metric measurement methodologies in the area of marketing automation.
  • Superb oral & written communication abilities, and exhibited cross-group collaboration.
  • Solid analytical & problem-solving abilities.
  • Proficiency in 1+ of these technology areas highly desired - marketing automation solutions, targeting, event-driven marketing and/or campaign management.
  • Demonstrated skill cooperating effectively with engineering teams.
  • A passion for generating customer-oriented features.
  • BA/BS in computer science or related technical field, and an MBA, desired.

Contact Info:

Please send a resume, cover letter, and specific examples of products that you've helped manage and create.
Hiring Manager: Contact: Matt Williamson. E-mail contact: jobs (at) windsorcircle.com

Extra credit for those who use their network to learn about Windsor Circle prior to submitting!


Product Marketing Coordinator

Updated October 25th, 2014

Your Mission

We're looking for a talented communicator, marketer & project manager to package and position our software product in channels and mediums.

Job Description

Windsor Circle is hiring a Product Marketing Coordinator to focus on raising awareness of new and existing product features, creating content and collateral for prospects, and building education materials to ensure adoption and drive client success.

Responsibilities

  • Develop marketing and sales content, collateral, messaging, and technical specification documents to help prospects find and evaluate various Windsor Circle software products and features.
  • Define audience segments, value proposition, product and competitive positioning for feature roll-outs.
  • Manage, develop, and implement marketing activities to maximize adoption of new feature introductions.
  • Manage the product communications process from the Engineering pipeline into the marketplace, including product messaging, collateral development, education, and account and sales training support.
  • Partner with various teams to gain customer feedback, achieve competitive and market insights to support market needs, and perform ongoing opportunities analysis.

About You

  • You are entrepreneurial and you love to experiment. You can think broadly to plan and implement a long-term strategy and are willing to roll up your sleeves and dive in head-first. You are creative, persistent, and obsessed with metrics.
  • You are obsessively organized.  You can manage a calendar and task list which may have hundreds of individual items, and effectively prioritize and schedule them for maximum impact.
  • You know how to build and maintain multiple relationships with many stakeholders to ensure that you are the first to know about new partner opportunities, and unlock hidden value from this channel.
  • You value automation. You’re willing to step back along each step of the marketing and sales process and ask, “Can this be automated? Can we think of a creative way to solve this with software?”
  • Most importantly, you’re excited about building the future of marketing. One where businesses communicate in meaningful ways to each unique customer. One where batch-and-blast email marketing is a thing of the past.

Desired Skills and Experience

  • Excellent business, technical, and marketing writing skills.
  • Basic graphic (photoshop, powerpoint, indesign) and web design (html).
  • Marketing analytics.
  • Brand strategy.
  • This position will be based in downtown Durham.
  • Experience with SaaS software (Salesforce, Hubspot) a plus.
  • eCommerce or Email Marketing industry knowledge a plus.

Contact Info:

Please send your resume, salary requirements, and examples of your marketing work to Andrew Pearson, VP of Marketing, Andrew (at) WindsorCircle.com


Technical On-Boarding Specialist

Updated October 28th, 2014 This position is NOT currently available.

Your Mission

Help bring new clients on-board and provide technical support to existing clients. Innovate the processes involved in order to make a better experience for the client and to create internal operational efficiencies.

Job Description

You will be helping new clients to work their way through the on-boarding process after the sale has been closed. You will be an early member of a new Client Support and Services team. As such, you need to be able to follow and create processes. You also will be working directly with clients to guide them through the on-boarding process. The job is a mix of technical and people skills.

Desired Skills and Experience

  • Experience working directly with clients in a support role
  • Can troubleshoot technical issues
  • Comfortable on the Unix command line
  • Basic knowledge of shell scripting
  • Rudimentary familiarity of programming theory
  • Intermediate skill with SQL (Postgres)
  • Basic networking skills
  • Experience in a startup or a small business environment
  • Proven ability to build rapport with clients, partners, and co-workers

Sales Associate 

Updated: October 28th, 2014 This position is NOT currently available.

Your Mission

Win new customers to Windsor Circle by evangelizing a new product category and new product to eCommerce marketers.

Job Description

You will be selling marketing software to eCommerce marketers at mid-sized online retailers. These marketers are smart, busy and constantly getting pitched new products. It's your job to ring clear through the noise and deliver a clear, compelling value proposition through a consultative sales process. You have to educate, not just sell. It's all inside sales, with excellent mentoring from two tenured and experienced sales executives that have successfully sold in this industry for many years.

Responsibilities

  • Cold call for new business - 75/day minimum
  • Move prospects through the pipeline through discovery calls, online product demonstrations, objection handling and smooth negotiating
  • Close deals

Desired Skills and Experience

  • 6 months or more of B2B sales experience, including both outbound prospecting and closing deals
  • Experience selling SaaS and marketing software
  • eCommerce or Email Marketing knowledge a plus

Additional Compensation Benefits

  • Competitive compensation with uncapped plan
  • Bonuses for exceeding quota