Careers at Windsor Circle

Windsor Circle is a Durham based venture-backed start-up powering the world's leading retention automation platform, helping retailers of all sizes keep their customers through segmented, personalized, automated marketing.

Currently hiring for:

Not currently hiring for:

About Windsor Circle

  • Windsor Circle is a SaaS Retention Marketing Automation Platform designed to help online retailers and eCommerce businesses get more from their existing customers.
  • Our software provides world-class big data and customer analytics methodologies.
  • We integrate a growing range of eCommerce, order management, demographic, and other data sources directly with our clients' email software to help marketers deliver targeted, personalized, automated messages.
  • We’re excited to work with leading e-commerce companies, including CafePress, Casemate, Karmaloop, Guideposts, Artbeads, Evo, and Bonobos as well as retailers in Europe, Australia, Latin America and Asia.
  • Our offices are located in downtown Durham, NC, a growing, thriving entrepreneurial and technology hub.
  • We work hard, work together, and care deeply about building a business and a culture that will have a positive impact on the world. And we’re just getting started.

About the Industry:
With global eCommerce sales projected to surpass $1.25 trillion in 2013, the technology needs of online retailers are growing. 41% of revenue comes from the 8% of customers who have purchased more than once, making retention marketing, particularly through email, a vital focus. Windsor Circle brings big data analysis to retailers of any size, automatically segmenting and scoring customers, importing valuable ecommerce data into a retailer’s email marketing software, and setting up targeted, personalized, automated email campaigns that get the right message to the right person at the right time.

Benefits of working at Windsor Circle:

  • Competitive compensation package that includes company ownership in a venture-backed technology company
  • Health benefits package
  • A fun, hard working culture flush with personal and professional rewards
  • Flexible Work and Vacation Policy

We're a Growing Start-up.. with lots of Paying Customers.

You must be passionate, energetic and adaptable. You must think on your feet and think for yourself. You must be articulate, and communicate well to prospects, clients, partners, and the Windsor Circle team. You must be willing to create something that doesn't exist, instead of complaining that it hasn't been built yet. You must be competitive, positive and enthusiastic.

Windsor Circle's Team is Awesome!

Some of the Windsor Circle team in front of the Durham Bull, with a solar, pedal powered vehicle we gave away at a recent digital marketing trade show.  Note the green pants, our signature trade-show color.


Partner Marketing Coordinator

Updated Feb 25, 2014.  This position is currently available, read below to apply.

Windsor Circle is hiring a Marketing Coordinator to focus on our growing partner ecosystem.  With partners ranging from Magento and Demandware to MailChimp and ExactTarget, we are constantly bringing the value of our retention automation platform into new ecosystems and marketplaces. 

Your role will be to manage an ever-growing array of partner listings, marketing calendars, content deployments, relationships, and sponsorship entitlements to ensure that Windsor Circle stands out prominently in these channels.  You will be responsible for the day to day implementation and tracking of partner marketing programs, including hosted webinars, partner listing pages, paid advertising and more.

With every marketing channel you touch, you will be experimental in your approach. What are we trying to learn? How will we measure success? How quickly can we get our answers?

About You

  • You are entrepreneurial and you love to experiment. You can think broadly to plan and implement a long-term strategy and are willing to roll up your sleeves and dive in head-first. You are creative, persistent, and obsessed with metrics.
  • You are obsessively organized.  You can manage a calendar and task list which may have hundreds of individual items, and effectively prioritize and schedule them for maximum impact.
  • You know how to build and maintain multiple relationships with many stakeholders to ensure that you are the first to know about new partner opportunities, and unlock hidden value from this channel.
  • You value automation. You’re willing to step back along each step of the marketing and sales process and ask, “Can this be automated? Can we think of a creative way to solve this with software?”
  • Most importantly, you’re excited about building the future of marketing. One where businesses communicate in meaningful ways to each unique customer. One where batch-and-blast email marketing is a thing of the past.

Desired Skills and Experience:

  • Management and execution of multiple digital marketing campaigns.
  • You MUST have excellent business and marketing writing skills.
  • Basic graphic (photoshop, powerpoint, indesign) and web design (html).
  • Online event promotion and preparation (webinars, etc).
  • Marketing analytics.
  • Marketing automation.
  • Lead generation.
  • Trade show and conference exhibiting.
  • Brand strategy.
  • This position will be based in downtown Durham.
  • Experience using twitter, facebook, linkedin, website CMS, webinars, and screencast software.
  • Experience with SaaS software (Salesforce.com) a plus.
  • eCommerce or Email Marketing industry knowledge a plus.

Apply
Please send your resume, salary requirements, and examples of your marketing work to Andrew Pearson, VP of Marketing
Andrew (at) WindsorCircle.com 

 


Sales Development Representative

Updated July 15, 2014.  This position is NOT currently available.

Jobs (at) WindsorCircle.com, Attn: Brad

Your Mission:

The Sales Development Representative (SDR) has one goal: schedule Introductory Calls for Sales Associates. You accomplish this by following proven processes to prospect into business accounts. 

Description:

You will be selling marketing software to eCommerce marketers at medium and large online retailers. These marketers are smart, busy and constantly getting pitched new products. It's your job to ring clear through the noise and deliver a clear, compelling value proposition. You’ll learn how to identify and research lists of companies to target, and how to develop email and telephone campaigns to generate new business opportunities. This position has advancement potential within the sales organization.  It's all inside sales, with excellent mentoring from two tenured and experienced sales executives that have successfully sold in this industry for many years.

Responsibilities:

The SDR will schedule Introductory Calls for Sales Associates through prospecting efforts. In doing so, you will:

  • Cold call for new business - 75/day minimum
  • Manage the process and strategy for following up with leads generated through paid content distribution
  • Create and identify pain for retail marketers
  • Strategize with Sales Associates and the Marketing team
  • Leverage Salesforce.com to build and maintain a pipeline of interested prospects
  • Invent new and creative methods for successfully scheduling Introductory Calls

Ideal Candidate:

  • Personality: fearless, strongly self-motivated, driven, goal oriented, methodical, tenacious, creative, and can effectively interact with a team. 
  • 0 - 12 months of experience selling anything
  • Desire to sell SaaS and marketing software
  • College degree required

Additional Compensation Benefits:

  • Competitive compensation
  • Bonuses for exceeding quota 

Contact Info:

Hiring Manager: Brad, VP of Sales and co-founder
E-mail contact: jobs (at) windsorcircle.com
Web: http://www.windsorcircle.com/jobs

 


Account Manager - Existing Clients

Updated April 21, 2014 - We are NOT currently hiring for this position.

Jobs (at) WindsorCircle.com, Attn: Brad

Your Mission:

Windsor Circle is looking for a self-starting, responsible, mature, highly-motivated renewal sales Account Manager who can work well with a team of Sales Associates and Client Success Associates to ensure the satisfaction of our existing customer base and secure their subscriptions through upgrades and contract renewals. 

Description:

The Windsor Circle Account Manager will own the business relationship with the client. You'll seek to understand client goals, and work with the Client Success team to implement marketing strategies to meet these goals and generate a high ROI. You will also work with client executives to help them understand the ROI they are generating from Windsor Circle. With this data in hand, you will successfully renew clients and identify opportunities to upgrade clients into additional Windsor Circle products.

You will be the first Account Manager in Windsor Circle's history, so come in ready to define processes, set KPI's, listen (a lot), and take initiative. You will have a very clear goal, but not a very clear process for achieving that goal. It's on you to create it. If that sounds like fun to you, then we may have just found our first Account Manager!

Responsibilities:

  • Identify and convert add-on opportunities into new business
  • Meet or exceed customer renewal revenue quota
  • Establish and maintain strong business relationships at the Executive level
  • Contact customers via phone and email to assess customer satisfaction
  • Proactively identify customer issues and work with the larger Windsor Circle team to resolve them

Ideal Candidate:

  • Must be organized, detail and process oriented
  • Must be a self-starter with the ability to work independently and in a team environment
  • Ability to manage multiple tasks and use good judgment in resolving difficult issues
  • 2+ years of B2B sales experience, including both outbound prospecting and closing deals
  • Experience selling SaaS and marketing software
  • eCommerce or Email Marketing knowledge a plus

Additional Compensation Benefits:

  • Variable compensation plan
  • Bonuses for exceeding quota 

Contact Info:

Hiring Manager: Brad, VP of Sales and co-founder
E-mail contact: jobs (at) windsorcircle.com
Web: http://www.windsorcircle.com/jobs

 


Digital Marketing Internships

Updated Dec 1, 2013.  These positions are currently available, read below to apply.
Windsor Circle seeks digital marketing interns to build retention marketing automation content and campaigns targeting eCommerce firms.

       
Intern Description:
We seek interns who possess exceptional creativity and work ethic, are passionate about all things digital marketing, and are confident in writing, project management, and analysis. Depending on skillset, interns will work on projects including

  • Engage with clients to ID success stories and case studies (windsorcircle.com/results)
  • Generate content for our website
  • Create and test online advertising and re-targeting campaigns
  • Research and draft white papers
  • Produce concepts and content for our webinars
  • Create landing pages and dynamic content

If you prove yourself a star, we’ll provide a stipend and take you to one of the large and exciting ecommerce or digital marketing conferences we will be exhibiting at in 2014. You'll get hands-on training by an entrepreneurial marketer with over 15 years experience in the field.

We're seeking both semester (or 2-mod) long undergrad, MBA, or entrepreneurial interns starting in January or August.  We are also seeking Summer Interns starting in May. You MUST engage with us during the school year to be considered for a summer internship.

Apply:
You're applying for a marketing role... so market to me!  Please show us your creativity, drive, communication skills, and persuasiveness using whatever medium(s) you think will showcase your skills best.

Contact:
Hiring Manager: Andrew Pearson, VP of Marketing
Andrew (at) WindsorCircle.com


Sales Associate 

Updated: July 15, 2014. This position is NOT currently available.

Your Mission:

Win new customers to Windsor Circle by evangelizing a new product category and new product to eCommerce marketers.

Responsibilities:

  • Cold call for new business - 75/day minimum
  • Move prospects through the pipeline through discovery calls, online product demonstrations, objection handling and smooth negotiating
  • Close deals

Description:

You will be selling marketing software to eCommerce marketers at mid-sized online retailers. These marketers are smart, busy and constantly getting pitched new products. It's your job to ring clear through the noise and deliver a clear, compelling value proposition through a consultative sales process. You have to educate, not just sell. It's all inside sales, with excellent mentoring from two tenured and experienced sales executives that have successfully sold in this industry for many years.

Ideal Candidate:

  • 6 months or more of B2B sales experience, including both outbound prospecting and closing deals
  • Experience selling SaaS and marketing software
  • eCommerce or Email Marketing knowledge a plus

Additional Compensation Benefits:

  • Competitive compensation with uncapped plan
  • Bonuses for exceeding quota 

Contact Info:

Hiring Manager: Brad, VP of Sales and co-founder
E-mail contact: jobs (at) windsorcircle.com, Attn: Brad
Web: http://www.windsorcircle.com/jobs

 

Email Marketing Designer

Updated Feb. 17, 2014.  We are NOT currently hiring for this position.

Responsibilities:

  • Create marketing email templates & graphic design for our online retail clients. Check out examples here.
  • Work directly with client to implement and trigger emails in the client's email marketing platform based on Windsor Circle data & criteria
  • Help Windsor Circle's Marketing Department to assist with marketing emails, collateral, website content and design.
  • Be part of a work-hard play-hard culture which embraces personal and professional development, innovation, creativity, and community engagement.

Description:

You will be helping new and long standing clients implement and create emails that they will be using in their marketing, this will include creating emails from scratch and tweaking emails based on a client's brand specifications, etc. As part of this role you will also assist the Windsor Circle marketing department on an ad-hoc basis with marketing emails, collateral, website content, and more.

Ideal Candidate:

  • Bachelor degree in Graphic Design, interactive design, multimedia, marketing, fine arts, advertising, or related discipline
  • Experience designing and setting up campaigns in email marketing platforms, especially MailChimp
  • Strong written and verbal communication skills
  • Ability to prioritize and manage multiple projects concurrently
  • Strong knowledge of email client/browser compatibility and Email/Web standards
  • Strong knowledge of HTML
  • Ability to retouch/recolor photos
  • Ability to slice PSD files and code into HTML email
  • Understanding of typography and page layout

Nice to have:

  •  2 years experience in graphic design
  • Project management
  • Copywriting
  • Website development
  • eCommerce/online retail industry experience

Application Process:

Email us:

  • Your resume and brief introduction
  • A link or zip file with at least 5 design and 5 writing portfolio examples (email marketing or other digital media are preferred)
  • Your earliest and desired start date
  • Your desired salary range

Contact Info:

Hiring Manager: Scot Catlin, Client Success Manager and co-founder
E-mail contact: jobs (at) windsorcircle.com
Web: http://www.windsorcircle.com

Front End Web Developer

Updated June 26, 2014.  This position is currently available, please read below to apply.

Job Description

We are looking for a front end web developer to join our team as we unlock the data throughout the e-commerce space for marketing and analytics. You will be working on our world class Retention Automation Platform.  Our web application stack includes Backbone, jQuery, LESS, and Marionette.js, built on top of AWS using Python's Pyramid web framework.  This is an exciting opportunity to get in on the ground floor with salary and stock options while working with cutting edge technology.  Telecommuting is available 1-2 days/wk with the rest of your time spent in our awesome downtown Durham office.

Requirements

  • Javascript - especially jQuery and Backbone
  • HTML5 and CSS3
  • Understanding of Javascript MVC patterns
  • Web browser compatibility testing
  • Experience creating dynamic interactive web apps
  • Experience working with JSON data
  • Linux/Unix development experience

Additional skills (nice to have, but not required)

  • Javascript - any of the modern technologies like Marionette, D3, Handlebars, RequireJS, gulpJS, Angular, Knockout, React, Coffeescript, etc.
  • LESS
  • UX design experience
  • Python and Python Web frameworks such Pyramid, Django, web2py, etc.
  • Postgresql or MySQL
  • Git experience
  • Experience working in the cloud (e.g. Amazon EC2)
  • Web services experience (RESTful and/or SOAP)
  • Photoshop

Contact Info

Contact: Chris Humphres
E-mail contact: jobs (at) windsorcircle.com
Web: http://www.windsorcircle.com

 


Software Developer

Updated June 26, 2014. This position is currently available, please read below to apply.

Job Description

We are looking for an entry level python software developer to join our funded startup to help us build and expand our market leading Retention Automation Platform.  This is an exciting opportunity to get in on the ground floor with salary and stock options while working with cutting edge technology.  Join our team and you will be using python to build the interconnect to many SaaS data stores in the e-commerce marketplace.  These are primarily SOAP and REST based APIs.  You will also use Python and a relational database to store and transform the data for marketing purposes.  Finally, you will help build our own RESTful API supporting JSON and XML data exchange for integration with our partner network.  Telecommuting is available 1-2 days/wk with the rest of your time spent in our awesome downtown Durham office.

Requirements

  • Python (or 2+ years of C/C++ or Ruby and a willingness to learn Python)
  • Web services experience (RESTful and/or SOAP)
  • JSON/XML
  • Linux/Unix development experience
  • Eligibility to work in the U.S. without sponsorship

Additional skills (nice to have, but not required)

  • Python Web frameworks such Pyramid, Django, web2py, etc.
  • PHP
  • C/C++
  • Postgresql or MySQL
  • Git experience
  • Experience developing in the cloud (e.g. Amazon EC2)

Contact Info

Contact: Chris Humphres
E-mail contact: jobs (at) windsorcircle.com
Web: http://www.windsorcircle.com

 


Product Manager

Updated Dec 1, 2013.  This position is currently available, read below to apply.

Job Description:

We are looking for a star player to work directly with the executive team to own and develop the vision for our Retention Automation Platform.  This is an opportunity to join a fast moving, venture-backed team and deeply contribute to the creation of a powerful platform for helping turn big data into actionable intelligence.

In this vital product management function, you will direct requirements for converting our 9 Pillars of Retention Automation framework into products and services that will deploy across a variety of media -  mobile, web, social, display, email & direct marketing.  We measure the specific ROI of our programs with our customers, so a strong business sense and a bias towards using data to make money for our clients is an absolute requirement.  

The ideal candidate will be driven, creative & work successfully with other disciplines across the company.  

Responsibilities:

  • Comprehending & becoming the vital customer advocate representing the key daily workflows undertaken by online marketers - across multiple channels - as they seek to retain their customers and help them buy more.
  • Evaluate competitors, the marketplace, prospects, non-customers & customers to ascertain the right features to bring to market along with overall feature prioritization.
  • Collecting detailed requirements from field persons, customers, partners & the overall market landscape.
  • Designing & supervising the evolution of multiple marketing automation components.
  • Cooperating with our Client Success team to develop best-in-class user interfaces for your features that ensure high usage and engagement.
  • Functioning closely with engineering team to develop features that make users more productive & effective.
  • Guaranteeing that all associated groups across the company are completely trained to support, market, sell & manage your solutions.
  • Managing the resolution of problems & risks associated with your feature set, once they are live.

Requirements:

  • Proven history of a minimum of 5 years of product management experience including solid feature design skills.
  • Comprehensive understanding of digital online marketing & these core areas - customer acquisition and retention solutions, web analytics, site optimization, email marketing, targeting & data analytics.
  • Understanding the vital daily workflows undertaken by online marketers & metric measurement methodologies in the area of marketing automation.
  • Superb oral & written communication abilities, and exhibited cross-group collaboration.
  • Solid analytical & problem-solving abilities.
  • Proficiency in 1+ of these technology areas highly desired - marketing automation solutions, targeting, event-driven marketing and/or campaign management .
  • Demonstrated skill cooperating effectively with engineering teams.
  • A passion for generating customer-oriented features.
  • BA/BS in computer science or related technical field, and an MBA, desired.

Skills/Qualifications/Keywords:


On-line marketing, web analytics, product management, online, interactive, social, web.

Apply Now:

Please send a resume, cover letter, and specific examples of products that you've helped manage and create to Matt Williamson.  Extra credit for those who use their network to learn about Windsor Circle prior to submitting!

Contact: Matt Williamson
E-mail contact: jobs (at) windsorcircle.com
Web: http://www.windsorcircle.com


Technical Onboarding Specialist

Updated June 16, 2014 - This position is currently available, please read below to apply.

Your Mission:

Help bring new clients on board and provide technical support to existing clients. Innovate the processes involved in order to make a better experience for the client and to create internal operational efficiencies.

Description:

You will be helping new clients to work their way through the onboarding process after the sale has been closed. You will be an early member of a new Client Support and Services team. As such, you need to be able to follow and create processes. You also will be working directly with clients to guide them through the onboarding process. The job is a mix of technical and people skills.

Ideal Candidate:

  • Experience working directly with clients in a support role
  • Can troubleshoot technical issues
  • Has some familiarity with the Unix command line
  • Experience using Salesforce.com
  • Experience in a startup or a small business environment
  • Proven ability to build rapport with clients, partners, and co-workers

Application Process:

  • Your resumes and brief introduction
  • Your earliest and desired start date
  • Your desired salary range

Contact Info:

Hiring Manager: Scot Catlin, Client Success Manager and co-founder
E-mail contact: jobs (at) windsorcircle.com
Web: http://www.windsorcircle.com

Retention Strategist

Updated June 16, 2014 - This position is currently available, please read below to apply.

Your Mission:

Help clients with retention automation strategies and implementations. Innovate the processes involved in order to make a better experience for the client and to create internal operational efficiencies.

Description:

You will be helping clients to use the Windsor Circle product line. Your goal is to make sure that clients understand not only how to use the products, but how to leverage them to create retention automation processes that help them keep their customers.

Responsibilities:

  • Educate new clients on how to interact with Windsor Circle products
  • Provide Strategy to clients in order to help them earn a good ROI retaining their customers.
  • Maintain consistent client touches.

Ideal Candidate:

  • Experience in digital marketing.
  • Experience working directly with clients in a support role.
  • Can troubleshoot technical issues and has some familiarity with the Unix command line.
  • Experience using Salesforce.
  • Experience in a start-up or small business environment.
  • Proven ability to build rapport with clients, partners, and co-workers.

Who We Are:

We are a fast-paced growing start-up where you will be challenged, pushed and forced to expand your capabilities. You must be passionate, energetic and adaptable. You have to be able to think on your feet and think for yourself. It's essential to be articulate and to be able to communicate well. You must be willing to create something that doesn't exist instead of waiting for someone else to create it for you.

What We Promise

  • Competitive compensation package that includes company ownership
  • Potential for bonuses
  • A chance to be in on the ground floor of a Client Success Organization
  • Health Benefits
  • Stock Options

Contact Info:

Hiring Manager: Scot Catlin, Client Success Manager and co-founder
E-mail contact: jobs (at) windsorcircle.com
Web: http://www.windsorcircle.com/jobs