ROI Revolution Summit Speaker

Andrew Pearson | VP of Marketing | Windsor Circle

Andrew Pearson is an Australian-born, green-pants wearing digital marketer with 15+ years of marketing, eCommerce, and tech start-up expertise. As VP of Marketing at Windsor Circle, Andrew overseas all marketing efforts and provides thought leadership and strategic guidance to thousands of retailers. Andrew has an MBA from UNC Kenan-Flagler Business School, a background in email marketing automation and big data analytics, and has been an angel investor and advisor to over a dozen start-ups in Durham, NC, where he is based.

Customer Retention Through Data-Driven Personalization
How evo.com Used Personalization to Acquire More Traffic Retain More Customers
Session Time: Wednesday February 11th, 2015 | 1:30pm-2:15pm  

Retail and eCommerce marketing has quickly evolved to be a data-driven field. Top retailers are consolidating, analyzing, and leveraging data from multiple sources to power personalized, targeted, and highly engaging marketing campaigns. Nathan Decker from evo.com, a popular online retailer of action sports gear and fashion apparel, will join the stage with Andrew Pearson from Windsor Circle to discuss how in a short 4 years they've been able to drive higher customer retention by integrating purchase history, product catalog, customer profile, census data, traffic acquisition source, on-site browse search behavior, cart abandonment, email engagement, and more. Since retailers are now able to automatically deliver relevant content at the optimal time in the customer lifecycle, Windsor Circle is seeing clients consistently drive 50-80% open rates and 5-25% click rates from such data-driven campaigns. In this 45-minute session, Nate and Andrew will reveal best practices, common pit-falls, and a planning methodology to prioritize content and campaign development based on the most important retention metrics.